Terms of Service & End User License Agreement

Effective date: March 28, 2026

These Terms of Service and End User License Agreement ("Terms" or "EULA") govern your access to and use of the websites, mobile applications, and services provided by INNERO, Inc. ("INNERO", "we", "us", "our"). By downloading, installing, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. The Services

INNERO provides a personality and behavioral insight platform that helps users understand themselves through short assessments, personalized archetype analysis, daily coaching actions, micro-learning modules, progress tracking, and a productivity page for adding personal notes and tasks. The Services are available via our iOS and Android mobile applications and our website. Some features require a paid subscription.

2. Eligibility

You must be at least 13 years old (or the minimum legal age in your jurisdiction) to use the Services. If you are between 13 and 18 (or the age of majority in your jurisdiction), you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf. Parents and guardians who allow minors to use the Services assume responsibility for the minor's use and compliance with these Terms.

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately at support@innero.me if you suspect unauthorized access.

You may delete your account at any time from Settings in the app. When you delete your account, your personal data is permanently removed and no longer processed. Deleting your account does not automatically cancel an active Apple or Google subscription — you must cancel it separately through your device's subscription settings.

4. License Grant

Subject to these Terms, INNERO grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the INNERO mobile application and Services solely for your personal, non-commercial use.

You may not copy, modify, reverse-engineer, decompile, disassemble, create derivative works from, or resell any part of the Services, except as permitted by applicable law.

5. User Content (Notes, Tasks & Micro-Learning)

When you add notes, tasks, or any other content through the productivity page or micro-learning features ("User Content"), you retain ownership of that content.

By submitting User Content, you grant INNERO a royalty-free, worldwide, non-exclusive license to use, host, reproduce, and display that content solely for the purpose of operating and providing the Services to you (including personalization, progress tracking, and backup). This license terminates when you delete the content or your account, except for copies retained in routine backups for a reasonable period.

You represent and warrant that your User Content does not violate any third-party rights and is not unlawful, harmful, or abusive.

6. Communications

By creating an account or using the Services, you consent to receive transactional communications (e.g., account and security notices) and marketing and product communications (e.g., tips, offers, and updates) by email. You may unsubscribe from marketing emails at any time via the unsubscribe link in our emails or by contacting support@innero.me. Our Privacy Policy describes how we use your information and your choices.

7. Subscriptions, Billing, and Payments

Some features require a paid subscription ("Premium"). Pricing, billing period, and renewal terms are displayed before purchase.

INNERO offers auto-renewable subscription plans (e.g., monthly and yearly). The exact plan names, durations, and prices are displayed at the time of purchase. We may also offer promotional or discounted plans from time to time; the specific terms and pricing of any promotional offer will be presented before you confirm your purchase.

Payment will be charged to your Apple ID account, Google Play account, or payment method on file (for web/Stripe) at confirmation of purchase. Your subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the rate shown at purchase (or the then-current rate, if the price has changed and you were notified in advance). You can manage and cancel your subscriptions by going to your account settings on the App Store or Google Play after purchase.

Prices may vary by country and currency based on your app store region. Taxes may apply depending on your location.

8. Free Trial

We may offer free trial periods for Premium features. If you do not cancel before the trial ends, your subscription will automatically convert to a paid subscription at the displayed price. Any unused portion of a free trial period will be forfeited when you purchase a subscription.

9. Cancellation and Refunds

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period — you will continue to have access until then.

How to cancel:

  • iOS: Open Settings → tap your name → Subscriptions → select INNERO → Cancel Subscription.
  • Android: Open Google Play Store → Menu → Subscriptions → select INNERO → Cancel.
  • Web: Contact us at support@innero.me to cancel a web subscription.

Unless required by law, fees are non-refundable and we do not provide refunds or credits for partially used billing periods. Refund requests for purchases made through Apple or Google must be directed to the respective app store.

10. Acceptable Use

You agree not to:

  • Use the Services for any unlawful, harmful, abusive, or offensive purpose.
  • Attempt to access or disrupt systems or data not intended for you.
  • Reverse-engineer, copy, modify, or resell any part of the Services (except as permitted by law).
  • Upload malware or malicious code.
  • Use automated systems, bots, or scrapers to access the Services or extract data.
  • Scrape content for AI training or any commercial purpose.
  • Harass, bully, or post degrading content about race, gender, religion, or other protected characteristics.

11. Assumption of Risk & Health Disclaimer

The Services — including archetype analysis, daily coaching actions, micro-learning, and productivity tools — are for general informational and self-improvement purposes only.

INNERO is not a medical or mental health provider and does not provide medical, psychological, psychiatric, or professional advice, diagnosis, or treatment. Archetype insights are not a diagnosis and are not intended to replace professional care.

Never disregard professional medical advice or delay seeking it because of information provided by INNERO. If you are experiencing a mental-health crisis or medical emergency, contact emergency services immediately (e.g., 911 in the US, 112 in the EU, or your local equivalent) or a qualified healthcare professional. International crisis lines can be found at findahelpline.com.

You assume all risk associated with your use of the Services, including any emotional or psychological effects from the insights or actions.

12. Intellectual Property

The Services, including software, design, text, graphics, archetype content, and trademarks, are owned by INNERO or its licensors and are protected by intellectual property laws. All rights not expressly granted to you are reserved by INNERO.

13. Third-Party Services

The Services may integrate with third-party services (including Apple, Google, Firebase, Stripe, and analytics providers). Your use of those services is governed by their respective terms and privacy policies. INNERO is not responsible for the availability, accuracy, or practices of any third-party service.

14. Disclaimers

The Services are provided "as is" and "as available" without any warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

15. Limitation of Liability

To the maximum extent permitted by law, INNERO will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill arising from your use of the Services. INNERO's total liability for any claim will not exceed the amount you paid to INNERO for the Services in the 12 months prior to the event giving rise to the claim.

16. Indemnity

You agree to indemnify and hold INNERO, its officers, directors, employees, and affiliates harmless from any claims, losses, or damages (including reasonable attorneys' fees) arising from your violation of these Terms or your User Content.

17. Termination

We may suspend or terminate your access if you violate these Terms or for security or legal reasons. Upon termination, your license to use the Services ceases immediately. You may stop using the Services or delete your account at any time.

18. Dispute Resolution

Any dispute arising under these Terms will first be resolved through good-faith negotiation. If unresolved within 30 days, the dispute will be resolved by binding arbitration under the rules of the American Arbitration Association (AAA), conducted in English. You agree to waive any right to participate in a class action. Small claims court actions and disputes where mandatory consumer protection laws of your country of residence apply are exempt from this arbitration clause.

19. Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. This does not limit any mandatory consumer protections you may have under the laws of your country of residence.

20. Changes to These Terms

We may update these Terms from time to time. We will post updated Terms and revise the effective date. Your continued use of the Services after the changes become effective means you accept the updated Terms.

21. Contact

INNERO, Inc.
Email: support@innero.me