30-Day Money-Back Guarantee

Effective date: May 18, 2026

This Money-Back Guarantee Policy applies to all paid subscription plans purchased through the INNERO website (innero.me). By purchasing a subscription, you agree to these terms in addition to our Terms of Service and Subscription & Refund Policy.

1. Our Guarantee

We're confident in our program. If you follow your personalized plan for at least 14 days and don't see meaningful progress, you can request a full refund within 30 calendar days of your purchase — no questions asked.

2. Eligibility

To qualify for a refund under this guarantee, all of the following must be true:

  • Your refund request is submitted within 30 calendar days of the original purchase date.
  • You have followed your personalized plan for at least 14 days.
  • This is your first subscription purchase with INNERO (the guarantee does not apply to renewals or repeat purchases).

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

  • The refund request is submitted more than 30 days after the original purchase.
  • The subscription was purchased through the Apple App Store or Google Play Store (these must be handled by the respective platform; see our Subscription Policy).
  • Your account has been suspended or terminated due to a violation of our Terms of Service.
  • You are requesting a refund for a renewal charge (the guarantee applies only to the initial purchase).

4. How to Request a Refund

Email our support team at support@innero.me with the subject line "Refund Request" and include the email address associated with your INNERO account.

We will review your request and respond within 5 business days. Approved refunds will be processed to your original payment method within 7–10 business days.

5. Abuse Prevention

This guarantee is offered in good faith. We reserve the right to deny requests if we detect abuse, including creating multiple accounts to take advantage of the guarantee, sharing or reselling account access, or filing chargebacks without contacting us first.

6. Regional Consumer Rights

This policy does not override mandatory consumer rights under the laws of your country of residence. If you are located in the EEA, the United Kingdom, Australia, Canada, or other jurisdictions with statutory consumer protections, your rights under local law apply in addition to this guarantee.

7. Changes to This Policy

We may update this policy from time to time. The effective date at the top indicates the latest revision. Changes do not apply retroactively to purchases made before the update.

8. Contact

INNERO, Inc.
1111B S Governors Ave #84061, Dover, DE 19904
Email: support@innero.me